Comments on: The Power of “I’m Sorry” and Actually Listening: The AT&T Outage Story http://exbor.wordpress.com/2008/11/21/the-power-of-im-sorry-and-actually-listening-the-att-outage-story/ Please visit http://capsun.org Mon, 19 Jan 2009 07:50:36 +0000 http://wordpress.com/ hourly 1 By: Muiling http://exbor.wordpress.com/2008/11/21/the-power-of-im-sorry-and-actually-listening-the-att-outage-story/#comment-97 Muiling Thu, 27 Nov 2008 00:00:35 +0000 http://exbor.wordpress.com/?p=342#comment-97 I need more blog lessons. I need more blog lessons.

]]> By: exbor http://exbor.wordpress.com/2008/11/21/the-power-of-im-sorry-and-actually-listening-the-att-outage-story/#comment-95 exbor Wed, 26 Nov 2008 23:18:48 +0000 http://exbor.wordpress.com/?p=342#comment-95 Good point about looking people in the eye, but I couldn't very well fly to Texas to talk to AT&T... On the other hand, I wonder how much better customer service would be if representatives had to talk to customers in person. Imagine that! Good point about looking people in the eye, but I couldn’t very well fly to Texas to talk to AT&T…

On the other hand, I wonder how much better customer service would be if representatives had to talk to customers in person. Imagine that!

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